Membership OPTIONS

Sessions must be paid for in advance. Payments can be made either through DropGym support or via your personal trainer using a card subscription.

- 10-pack sessions: These expire after 12 months from the date of purchase.

- Personal training membership sessions: These do not expire as long as your membership is active. If you cancel your membership, any remaining sessions will expire immediately.

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A 30-day notice is required to cancel at any time. Simply email your cancellation request to hello@dropgym.io, and the DropGym team will take care of the rest.

Yes, you can pause your membership for up to two calendar months per year. To request a pause, email hello@dropgym.io. During the pause, no charges will apply, and your sessions will be on hold until you're ready to resume.

If you cancel a booked session with less than 24 hours' notice, or fail to attend, the session will be marked as redeemed and you will lose it.

If you arrive late, your session will be shortened accordingly.

If your personal trainer is unavailable due to holiday, absence, or if they leave the gym, the Club Manager will assign you a new suitable personal trainer. Refunds are not available in this situation.

No, refunds are not provided for unused sessions if you cancel your membership or if your membership is terminated due to unpaid arrears.

Our memberships are month-to-month with no contracts or commitments. We offer flexible terms, with incentives for longer commitments

Tier 1 memberships have access to the entire DropGym network by default. All other memberships can only be used at your home location.

No, alongside our personal training options, we offer a limited number of club access gym memberships for those who prefer to train independently.

If you can't find the answer to your question please send an email to hello@dropgym.io and we will endeavour to respond within 24 hours.

No, booking is easy with the DropGym app. You can book anywhere from 2 weeks to just 1 minute before your session. We cap membership numbers to ensure a consistently amazing experience.